FAQs

Why do you have a waitlist to shop?

Great question! We’re currently in our soft launch, meaning we’re ensuring that everything operates as smoothly as possible before we open our online marketplace to the general public. If you don’t have an invite code, please join our waitlist and you’ll get early access to our official launch later this year.

When will my order ship?

Your order will be processed in 1-2 business days, and you’ll receive an email with tracking information as soon as your order leaves our warehouse. Orders placed after 3:00 pm EST on Friday — or over the weekend — will ship on Monday. We offer free shipping on all orders over $75, as well as on our sampler packs (coming soon).

I need help with my tracking link.

Please allow 24 hours after your order is shipped for tracking to update. If you are still seeing issues after that, please reach out to us at support@loveedi.com

Do you ship internationally?

At the moment, we only ship within the US. We hope to build EDI HEALTH to be the best that it can be and expand Internationally in the future.

I have a great brand that EDI HEALTH should feature. Who do I contact?

We’re always keeping an eye out for great domestic and international brands to feature at EDI HEALTH. Please email partnerships@loveedi.com.

I would like customer service assistance. Who do I contact?

Our team is here to help Monday-Friday between 9am-5pm EST. Please email support@loveedi.com. If you email outside of standard business hours, we will get back to you the next business day.

I would like to work for EDI HEALTH. Who do I contact?

Are you passionate about feeling good as we are? We’re always on the lookout for amazing talent. Please email support@loveedi.com and put ‘Job Inquiry’ in the subject line.

I would like to promote EDI HEALTH on my social media channel(s). Who do I contact?

Aw, we love you, too! Please email partnerships@loveedi.com and put ‘Ambassador Inquiry’ in the subject line.

Who can I contact about press opportunities?

Please email press@loveedi.com. Thank you!

Who did all of your photography and videography for EDI HEALTH?

Erik Washington - more of his incredible work can be viewed here.